Data Storage and Archival Policy

1. Your Data is Always Yours (But all bets are off if you don’t pay for the software)

FluentCase does not own any data, information or material that you submit to the Service in the course of using the Service (“Customer Data”). You, not FluentCase, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Data, and FluentCase shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data. In the event this Agreement is terminated (other than by reason of your breach), FluentCase will make available to you a file of the Customer Data within 30 days of termination if you so request at the time of termination for a modest prepaid fee to cover retrieval, media, and shipping. FluentCase reserves the right to withhold, remove and/or discard Customer Data without notice for any breach, including, without limitation, your non-payment. Upon termination for cause, your right to access or use Customer Data immediately ceases, and FluentCase shall have no obligation to maintain or forward any Customer Data.

2. If the zombies have overrun one of our data centers, a few hours of data might be on the line, but barely

Files saved to the FluentCase system are immediately backed up in multiple data centers across several time zones. “Immediately” in this context is typically less than 500 milliseconds, but may take up to a few minutes with large files.

FluentCase uses the Amazon Simple Storage Service to facilitate this level of real time data redundancy. According to Amazon (Retrieved from https://aws.amazon.com/s3/faqs/ in August 2024): “Amazon S3 provides the most durable storage in the cloud. Based on its unique architecture, S3 is designed to provide 99.999999999% (11 nines) data durability.”

Database-driven transactions, i.e., non-file based data saved to FluentCase application directly in a browser, may take up to several minutes to propagate across redundant data storage facilities. A “snapshot” archive of the production database is created on a daily basis.

In the event of a zombie apocalypse, FluentCase engineering might have to revert to a snapshot archive from the night before and restore the dataset to a new data center that hasn’t been overrun by the walking dead. For your typical act of god, however, no data ever saved to FluentCase is ever in danger of being lost under any circumstances.

3. Archive of Data You Have Manually Deleted

Manually deleted data is kept in a transitional, but unavailable, state in the FluentCase system for a period of 14 days. After 14 days, such data is permanently deleted and cannot be restored without significant assistance from the Fluent Engineering team.

For up to 90 days, manually deleted items are kept in an “archive” format that represents a snapshot of data created once per day.

For up to 365 days, archives of monthly snapshots are kept.

For up to 3 years, archives of quarterly snapshots are kept.

After 3 years, all manually deleted data is permanently deleted without any possibility of recovery. FluentCase guarantees that all such data is permanently deleted in no more than 7 years under any circumstance.

4. Archive of Active Data

Backup copies of data “Snapshots” are kept for active data on the same schedule defined in the section above describing manually deleted data.