Add Your FluentCase Calendar to your iPhone, Android, Apple Calendar, Microsoft Outlook, or Google Calendar

FluentCase provides a per-user calendar “feed” for viewing your Fluent calendar across a wide variety of devices and calendar applications. This guide explains how to subscribe to the FluentCase iCalendar (iCal) feed on various calendar platforms. iCalendar feeds allow you to automatically receive updated events from FluentCase in your personal calendar.

Retrieving your unique calendar URL

Your personal FluentCase iCalendar URL is found in Personal Preferences. Access Personal Preferences from the menu in the upper right-hand corner. Then select “Calendars” from the main navigation menu on the left side of the screen.

Configuration options are limited, other than enabling the feature and resetting your URL. Be mindful about sharing this web address; anyone with the address can use it to subscribe to your calendar. If you feel your URL has been compromised, you can reset the URL, deactivating any previous versions, or turn the feature off altogether.

By default, calendar events two months in the past through six months in the future are included in the iCalendar feed.

Google Calendar

On Desktop:

1. Open Google Calendar in your web browser
2. In the left sidebar, find “Other calendars”
3. Click the “+” button next to “Other calendars”
4. Select “From URL” from the dropdown menu
5. Paste your iCalendar URL in the “URL of calendar” field
6. Click “Add calendar”
7. The calendar will appear under “Other calendars” in your sidebar
8. To change the name or color, hover over the calendar in the sidebar, click the three dots, and select “Settings”

On Mobile (Android/iOS):

1. You must first add the calendar on desktop using the steps above
2. Open the Google Calendar app on your mobile device
3. The subscribed calendar will automatically sync to your mobile app
4. To show/hide the calendar, tap the three lines (menu) in the top-left
5. Check or uncheck the calendar name in the list

Note: Google Calendar typically updates iCal feeds every 8-24 hours, not instantly.

iPhone and iPad (iOS/iPadOS)

1. Open the native Apple Calendar on Calendars. At the bottom of the screen, tap “Calendars”.

   

2. Click on Add Calendar on the bottom left side of screen and select “Add Subscription Calendar”.

   

3. Paste the FluentCase iCalendar URL tap “Subscribe”.

   

4. A screen with Calendar title and events preview will be displayed. At this point, tap “Add” in the top right corner.

   

5. You will now be able to see events assigned to you in your iPhone’s calendar.

   FluentCase Events in Apple Calendar List View	Details on a Single FluentCase event

Microsoft Outlook

On Desktop (Outlook app):

1. Open Outlook
2. Click the Calendar icon to switch to calendar view
3. Right-click on Calendars in the navigation pane
4. Select Add Calendar > From Internet
5. Paste the iCalendar URL in the dialog box
6. Click OK
7. Enter a name for the calendar and click OK

On Outlook.com (Web):

1. Go to Outlook.com and sign in
2. Click the calendar icon in the bottom-left corner
3. In the left sidebar, click Add calendar
4. Select Subscribe from web
5. Paste the iCalendar URL in the field
6. Give the calendar a name and choose a color
7. Click Import

On Mobile (Outlook app):

1. You must first add the calendar on desktop or web using the steps above
2. Open the Outlook app on your mobile device
3. Tap the Calendar icon
4. The subscribed calendar will appear in your calendar list
5. To show/hide, tap the calendar menu (three lines or calendar icon) and toggle the calendar on/off

Android (Samsung Calendar, etc.)

For Samsung Calendar:

1. Open the Calendar app
2. Tap the Menu icon (three lines) or More (three dots)
3. Tap Manage calendars or Settings
4. Tap Add account or Add calendar
5. Select Subscription calendar
6. Enter the iCalendar URL
7. Name your calendar and tap Done or Add

For Other Android Calendar Apps:

Most Android calendar apps don’t directly support iCal subscriptions. Instead:

1. Add the iCal feed to Google Calendar using the desktop instructions above
2. Ensure your Android calendar app is syncing with your Google account
3. The subscribed calendar will appear in your app through Google Calendar synchronization

Troubleshooting

Calendar Not Updating

• Google Calendar: Updates every 8-24 hours; manually refresh by removing and re-adding
• iOS Calendar: Go to Settings > Calendar > Accounts > Subscribed Calendars > [Your Calendar] > Auto-Refresh
• Outlook: Right-click the calendar and select “Update” or “Sync”

Invalid URL Error

• Ensure that the FluentCase calendar URL begins with https://app.fluentcase.com/calendar/, followed by a string of random alphanumeric characters.
• Try copying and pasting the URL rather than typing it manually

Calendar Shows But No Events Appear

• Check if the calendar contains future events (some apps don’t show past events)
• Verify that the correct calendar is selected/visible in your app
• Ensure you have internet connectivity for the app to download updates

Important Notes

• iCalendar subscriptions are read-only; you cannot add or edit events in these calendars
• Update frequency varies by platform; some update hourly, others daily
• Some calendar apps may have limits on the number of subscribed calendars
• Password-protected iCal feeds require you to include credentials in the URL or may not work on all platforms
• Free calendar apps may have limited support for iCal subscriptions compared to paid versions

References

• Using iCalendar feeds in Apple Calendar

• Using iCalendar feeds in Google Calendar

• Using iCalendar feeds in Outlook

• Learn more about iCalendar feeds