Email Drafts

FluentCase allows you to save drafts while composing messages so you can return to them later.

Signatures are inserted by FluentCase when a draft is created. See Email Signatures if your new-message or reply signature does not look the way you expect.

What are Drafts?

Drafts are emails you’ve started composing but haven’t sent yet. They’re automatically saved as you type.

A draft is created as soon as you start a new message, reply, or forward. If you leave without sending, the message stays in Drafts. A message that fails to send also stays in Drafts.

The From Field

The From field defaults to your first connected email account. If it shows “No email accounts available”, connect an account using the Email Accounts button. FluentCase will not send until an account is selected (“Please select an outbound email account before sending.”).

Creating Drafts

1. Click Messages → Compose
2. Fill in email details:
   • To, Subject, Body
   • Add attachments if needed
3. Click Save as Draft (or drafts auto-save approximately every 5 seconds)
4. Draft is saved to Drafts folder

Auto-Save

FluentCase automatically saves drafts:

• Approximately every 5 seconds while composing
• When you navigate away from compose window
• Before closing browser (if supported)

Viewing Drafts

1. Go to Messages → Drafts
2. See all saved drafts
3. Click to open and continue editing

Drafts are private. Only you can see your drafts; colleagues cannot. Inside a matter, a Drafts (N) item appears under the email link in the left menu when you have drafts for that matter; it lists only your own drafts.

Editing Drafts

1. Open a draft
2. Make changes
3. Either:
   • Send - Send the email
   • Save - Save changes to draft
   • Delete - Delete the draft
   • Schedule - Schedule for later sending

Deleting Drafts

1. Open the draft
2. Click Delete Draft
3. Confirm deletion

Or from draft list:

1. Select drafts (checkboxes)
2. Click Actions → Delete

Scheduling a Draft

You can schedule drafts to send later:

1. Open a draft
2. Click Schedule
3. Select date and time
4. Draft moves to Scheduled folder
5. Sends automatically at scheduled time

See Scheduled Messages for details.